Application
Questions related to your applicationHow long will it take to process an exchange application?
The request will be processed in 10-15 minutes after receiving the required number of confirmations in the network of the currency being sent, as well as AML verification. The time required to confirm the transaction is not taken into account. We try to always use high commissions to make the exchange as fast as possible.
What if I paid for an application after 6pm or on a weekend?
All applications paid after 18:00 or on weekends will be processed on the next weekdays from 10 to 18 (GMT +3).
I paid for the application, but the application still has a status of "pending customer payment". What should I do?
A technical error may have occurred. If the status does not change for more than 15 minutes, please contact the operator via the support form on the website.
Why did my application receive a canceled status?
This was due to the fact that you did not pay for the application on time. All requests not paid within 30 minutes after creation are canceled automatically.
I paid for the application on time, but it still got the status of canceled. What should I do?
If you have paid for the request, but it still goes to the canceled status, it means that your transaction did not receive confirmation from the network within 30 minutes after it was created. In this case, the problem is that you have set a low network commission. Contact the operator and we will help you to make the exchange.
Where can I track the status of an application?
You can track this on the application page. The status is updated automatically every 30 seconds. Also, you can view the statuses of all your exchanges in your personal cabinet after registration. If you have closed, the link to the page can be found in the letter about a new application
I gave wrong details and paid for the application. What should I do?
Contact the operator as soon as possible via the support chat on the website or the manager who contacted you. It will be possible to change the details only if the transaction has not been made yet. If the money has already been transferred to someone else's wallet, we will not be able to help you.